RETURNS

RETURNS ONLINE 

You can now return your order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.

  1. If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
  2. Securely repack your items.
  3. Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
  4. You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.


RETURNS POLICY OVERVIEW

Items must not be used, worn or washed.

  • Items must be in original packaging and all tags attached.
  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons.
  • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.

REFUNDS

HOW WILL I RECEIVE A REFOUND?

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used.

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.


WHEN WILL I RECEIVE A REFOUND?

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks’ processes.

At certain times of the year, such as Christmas and public holidays, the processing time may be longer.